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SHIPPING INFO & FAQ's
SHIPPING
Order Value
Express Shipping
Shipping Cost
Over $125
FREE
Under $125
$15
We only use Australia Post's Express Shipping or couriers for our products as we want them to arrive to you in the best condition possible.
We offer FREE SHIPPING on all orders over $125 and a flat rate Australia-wide of $15 on all other orders.
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Orders are dispatched within three to five business days (Monday to Thursday) from the order date. We do not ship items on Fridays to avoid your purchase sitting in a hot warehouse over the weekend.
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All orders are packed with a Frozen Cold pack and placed in an insulated Foil liner, then shipped Express in order to arrive to you in the best condition possible. However as our chocolate is temperature-sensitive, we will manage the heat exposure as much as possible, but unfortunately, we cannot take responsibility for any melting or spoilage.
While we are a Brisbane based chocolate shop we ship Australia wide and are also happy to provide a quote for international shipping if you contact us directly.
​We do what we can to get your order to you in the best condition possible, so if you are not going to be at home to receive your order you might like to include delivery instructions asking that it be left in a cool place.
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While we will do what we can to ensure your order is delivered on time, DOS cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
RETURNS
We want to give you the best experience possible but we understand sometimes things go wrong.
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Don’t worry, if there is a problem with the product, a manufacturing fault or a packaging error we will swap or refund your purchase.
However if you change your mind (even after eating half the packet) or decide you no longer want the product we cannot provide a refund.
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Contact us for more information about returns.
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Are your products vegan?Sadly, no. We are working on a vegan range but it is still in the works. Join us on instagram to stay up-to-date with changes to our product range.
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Are your products Gluten Free and Dairy Free?Yes! All of our rocky roads are Gluten Free and our dark chocolate varieties are Dairy Free too.
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Where can I buy your products?We have stockists in QLD and ACT, check out our Where to Find Us page for the latest stockists, markets and events where you can find us. Or join us on instagram for the latest news.
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Do you wholesale?Yes we do. Please email info@duchessofsweet.com.au for details.
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Do you do corporate gifts or catered events?Yes, we offer corporate gifts and we can work with you on your event. Please email info@duchessofsweet.com.au.
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How can I return a purchased product?We want to give you the best experience possible but returns happen! Don’t worry, if there is a problem with the product, a manufacturing fault or a packaging error we will swap or refund your purchase. However if you change your mind (even after eating half the packet) or decide you no longer want the product we cannot provide a refund. Please email info@duchessofsweet.com.au to chat with us about a return.
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How much does shipping cost?We only use Australia Post's Express Shipping or couriers for our products as we want them to arrive to you in the best condition possible. We offer a flat rate of $15 on orders with Free Shipping on orders over $125 in value. Check out our Shipping Page for more information.
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How long will it take for my order to arrive?Most orders arrive within a few days of being dispatched. We provide tracking on all of our packages to ensure you can see your delicious products on their way directly to you.